Internet Banking User

Appendix

Appendix I

Perception of the Customers towards Internet Banking Questionnaire

Note: Completion of the questionnaire will be taken as an indication of consent to participate.

Instructions

1. Tick one box to express your response to each statement [ ]

Section A: General Questions

1. Gender:

Male [ ] Female [ ]

2. Age:

< 20 [ ]

20-29 [ ]

30-39 [ ]

40-49 [ ]

>50 [ ]

3. Education Level:

High School or Lower [ ]

Diploma [ ]

Bachelor Degree [ ]

Master Degree [ ]

4. Income (Gross monthly): RM

Under 1000 [ ]

1000- 2499 [ ]

2500- 4999 [ ]

Above 4999 [ ]

5. Occupation:

Student [ ]

Businessman [ ]

Others [ ] _______________________

6. Marital Status:

Single [ ]

Married [ ]

Divorced [ ]

Section B: Frequency of using Internet banking

1. No. of years of Internet experience:

<1 year [ ] >1year [ ]

2. No. of years of Internet Banking experience:

<1 year [ ] >1year [ ]

3. Frequency of usage of Internet Banking:

1-2 times per month [ ] 3-5 times per month [ ] >5 times per month [ ]

Section C:

i. Perception on SecurityThe questions below are used to rate your perception and experiences when working with an Internet banking website |

1. I believe that the communication with the site is restricted to the website and me if: | StronglyDisagree | Disagree | Neutral | Agree | Strongly Agree |

a | I receive warning messages when the website is insecure. | [ ] | [ ] | [ ] | [ ] | [ ] |

b | The web browser shows a padlock symbol mean that it is secure. | [ ] | [ ] | [ ] | [ ] | [ ] |

c | The site address contains ‘https’. | [ ] | [ ] | [ ] | [ ] | [ ] |

2. I believe the communication between the website and me is tamper free if: |

a | The site shows that it is using encryption technology. | [ ] | [ ] | [ ] | [ ] | [ ] |

b | I am warned if information has been tampered by others unknown sources. | [...