Ups Cases in Itkm

1, what are the inputs, processing, and outputs of UPS’s package tracking system?

Input captures or collects raw data from within the organization or from its external environment. Processing converts this raw input into a meaningful form. Output transfers the processed information to the people who will use it or to the activities for which it will be used.

For the inputs, UPS starts with the scannable bar-coded label attached to a package, which contains detailed information about the sender, the destination, and when the package should arrive.

For the processing, UPS has Delivery Information Acquisition Device (DIAD) which could capture customers’ signatures along with all information they need. After transmitted to UPS’s computer, the dispatchers could download meaningful information detailedly, such as weather conditions, traffic jam, and the nearest route. Moreover, through the package tracking system, all the delivery process should be monitored underneath computer. It is convenient to supervise and re-direct immediately.

For the outputs, dispatchers could move rightly and efficiently under the high- level tech and system. It effectively decreases mistakes coming out.

2, what technologies are used by UPS? How are these technologies related to UPS’s business strategy?

UPS has Delivery Information Acquisition Device (DIAD) which could capture customers’ signatures along with pickup and delivery information. Package tracking information is then transmitted to UPS’s computer network for storage and processing.

Automated package tracking system, UPS can monitor and even re-route packages throughout the delivery process.

Smart label, bar code, could upload to headquarter and download by dispatchers with fully useful information of package.

Web-based Post Sales Order Management System manages global service orders and inventory.

3, what strategic business objectives do UPS’s information systems address?

First of all of the information systems...