Ups Case Study

UPS Case Homework Questions

1. What is their business and why is package tracking important to UPS’s customers? [list]

UPS’ business:

• time-definite delivery of packages and documents worldwide

• transportation service

• Logistics service

Why tracking is important:

➢ Enable customers to know where their packages and the distance from the destination

➢ Allow customers to figure out when their package will arrive at the destination

➢ Make customers be sure that their packages are safe in the process of shipping

2. What information needs to be collected, how/when/where does it get collected and with whom is it shared to support the tracking of UPS shipments? [table]

|What information |How |Where |Whom |

|Tracking number from the package|Scanned by cordless optical |On a finger ting |Hip-mounted tracking system(via |

| |scanner | |Bluetooth) |

|Tracking number |Transferred by Emerald terminal |On the hip of the package sorter|Wireless access point (via |

| | | |Wi-Fi) |

|Tracking number |Retransmitted across an Ethernet|In the distribution center |Server-based application |

| |LAN | | |

|Tracking number |Shipped via a network server |In the distribution center |UPS’ WAN |

|Tracking number |Flows via UPS’ WAN network |New Jersey |UPS’ centralized |

| | |...