The Important Emotional Intelligence in the Work Place

The importance of Emotional Intelligence in the workplace:

Emotional intelligence is assumed to affect various behaviors in the workplace, which includes teamwork, development of talent, employee commitment, quality of service and customer loyalty. Emotional intelligence has a major effect on the workplace environment; it increases job performance, reduces employee’s stress, and it also affect the relationship between employees in the workplace. People with a high level of emotional intelligence have stronger relationship with other employees in the work force, a higher chance of being successful in their career life, the reason is with higher emotional intelligence people can communicate their ideas, and intentions in a better manner and also have better social skills which contributes to teamwork and increase the chances of successful projects.

The employee’s ability to work together in the same organization is impacted by their emotions and this requires the ability to connect and contribute in workplace relationships. There are five competencies of emotional intelligence which contribute to the work place environment. These competencies are divided in to two groups.

Social competencies; refers to the way we handle relationships with others. It includes Intuition and empathy, which is person’s awareness to the needs and feelings of others. It’s important in the workplace to understand other employee’s and help manage diversity and promote different ideas and opportunities. Intuition and empathy helps employees in customer service in anticipating, recognizing and meeting customer needs, also allows a manager to sense what his employee’s need to grow and develop their skills. Second, is political acumen and social skills which refers to a person capacity to bring out a favorable response from others. It’s important in the workplace because it affects leadership, communication, persuasion and cooperation.

Personal competencies is the way we manage...