Club It Part Two

Club IT, Part Two

BIS/219

July 25, 2011

William Barrett

Club IT, Part Two

Learning a business takes time, patience, a strategy, and implementation. A plan without a strategy of execution is worthless. Club IT owners understand the importance of a plan and implementation. Consequently Ruben and Lisa have sought the aid of an intern for a second time. Over the last few months the club has profited well and has drawn technology knowledgeable customers. Ruben and Lisa realize the immediate need of implementing innovative technology within the club. Technology will give Ruben and Lisa access to customers, suppliers, and employees. Technology also aids in simplifying task and maintaining continual communication. This paper will expound on Club ITs problems, solutions to the problems, evaluate resources, customers, and supplies; additionally will incorporate enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) into the solution.

Three Business problems at Club IT

Identifying the problems of the club is imperative prior to developing a strategy. After sitting with the owners the intern determines three major problems the club is encountering. The goal is to improve the infrastructure and achieve customer satisfaction. The problems make room for enhancements that will lead to future growth.

The first problem is no Business-to Business electronic commerce (B2B) system is in place. A B2B electronic commerce system is a type of inter-organizational information system (Rainer & Turban, 2008). This system aids the owners in conducting transactions with other businesses and customers to perform transactions with the business, called business-to-consumer (B2C) electronic commerce (Rainer & Turban, 2008). Additionally in an article by, Zorayda Ruth Andam (2003), B2B encompasses supply management as more of the business outsources parts of the business supply chain to trading...