Kristen's Cookie Company

MGMT 7120, Case 1:

Kristen’s Cookie Company Case Analysis

Prepared by:

Evan Braunstein

Steve DePaul

Nishank Jain

Shayla Worley

Question 1: What are the inputs and outputs of Kristen’s cookie-making process? What sequence of tasks must be performed to produce a tray of cookies?

Inputs:

* Labor

* Ingredients ($0.60)

* Boxes ($0.10)

* Time

* Fixed Costs (already owned capital, equipment)

Outputs:

* Cookies packed in Boxes

Sequence of Tasks:

1. Receive Order (negligible time)

2. Wash Mixing Bowl

3. Place Ingredients Into Mixing Bowl

4. Mix

5. Spoon Dough Into Tray

6. Put Cookies In Oven

7. Bake

8. Remove Tray From Oven

9. Let Cookies Cool

10. Remove Cookies From Tray and Pack Into Box

11. Accept Payment for the order.

Order

Wash mixing Bowl

Mix Ingredients in the bowl

Spoon Dough into Tray

Put cookie tray in oven

Bake cookies

Remove tray from oven and let cookies cool

Accept Payment

Pack cookies

6 minutes

2 minutes

1 minute

5 minutes

2 minutes

1 minute

9 minutes

Kristen Cookie – Process Flow Diagram

Order

Wash mixing Bowl

Mix Ingredients in the bowl

Spoon Dough into Tray

Put cookie tray in oven

Bake cookies

Remove tray from oven and let cookies cool

Accept Payment

Pack cookies

6 minutes

2 minutes

1 minute

5 minutes

2 minutes

1 minute

9 minutes

Kristen Cookie – Process Flow Diagram

Question 2: How long does it take to produce an order of one dozen cookies? How many of these orders can be filled in a 4-hour night? (For this second question, assume that Kristen is open for business for more than 4 hours—i.e., what you're looking for is the number of orders that can be filled during the 4-hour period where the system is consistently producing cookies.)

It takes 26 minutes to produce one dozen cookies (see table below). Therefore, the maximum number of cookies that can be produced in a 4-hour night (in which the system is continuously producing...