Control Measures

Running head: CONTROL MEASURES USED TO EVALUATE

Control Measures Used to Evaluate

What are control measures? Control Measures are methods and/or strategies used by many organizations, companies and businesses to evaluate how efficient and effective their employees are. The main purpose with using the control measures is to attain the strategic goals that have been set for a particular organization. The starting point for the control measures is therefore the organization’s strategy (Anthony & Govindarajan 2001). These methods are known as control measures, these control measures are being exercised by managers all over the world in all types of organizations. Control measures are known to assist organizations in becoming familiar with their employees, and determining which are competent in successfully achieving the organization’s goals. The team decided that the specific control measures we used were helpful in evaluating the employees at our customer call center for timeshare vacations. These control measure supported our decision when determining the efficiency and effectiveness of the employees in the workplace.

Organizations use control measures to determine how accurately they are conducting services, which measure their effectiveness, and how well they are achieving at their purpose. When using control measures there are guidelines that must be followed to identify how to measure efficiency and effectiveness. The measures should be analyzed in terms of how the resources are being used and the available funds and staff used to achieve the organizations purpose. The amount of resources and time being used to complete service, back logs, the amount of employees required and the efficiency of the equipment being used should be considered when measuring efficiency. When measuring for effectiveness the services provided should be viewed to determine if they are meeting the expectations of the organization and/or clients.

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