Manpower Scheduling

Study of Administration at Helpline department of Tata Memorial Hospital

ADMAP Project

15-Feb-13

Bidhan Pradhan PGP-12-175

Jyotirmoy Sahoo PGP-12-115

Lalitha Spoorthi PGP-12-191

Maneesh Tiwari PGP-12-042

Sreerag S PGP-12-075

Tanya Sharma PGP-12-226

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Table of Contents

EXECUTIVE SUMMARY ..................................................................................................................................... 3

INTRODUCTION ............................................................................................................................................... 5

METHODOLOGY ADOPTED............................................................................................................................... 6

PRIMARY DATA COLLECTION................................................................................................................................. 6

Field visit plan .......................................................................................................................................... 6

SECONDARY RESEARCH METHODS......................................................................................................................... 7

Knowledge about the TMH Hospital ......................................................................................................... 7

Knowledge about the Helpline Centre ....................................................................................................... 7

Volunteer Scheduling & Smoothening of General Administration .............................................................. 7

ADMINISTRATIVE CONTEXT: AN ADMAP FRAMEWORK ................................................................................... 8

UNDERSTANDING THE ORGANIZATION: OVERALL & RELEVANT TO OUR STUDY .................................................................. 8

7S FRAMEWORK...