Business Analyst

BA 205 section 002 Spring 2009

Chapter 1 and 2 Quiz B

Multiple Choice

1. Making a clearly unethical or illegal choice is termed an:

a. ethical lapse

b. ethical dilemma

c. ethical crime

d. ethical misdeed

ANSWER: a. An ethical lapse is the term used for a clearly unethical or illegal choice.

DIFFICULTY: moderate; PAGE: 7; OBJECTIVE: 5; TYPE: concept

2. Miscommunication between cultures often occurs because

a. the senders and receivers are encoding and decoding messages using the assumptions of their different cultures.

b. the senders are encoding messages that the receivers will not be able to decode.

c. the receivers are decoding messages that the senders were not able to encode.

d. the senders and receivers are encoding and decoding messages that offend each other.

ANSWER: a. When you communicate with someone from another culture, you encode your message using the assumptions of your own culture. However, the audience will decode your message using the assumptions of their culture.

DIFFICULTY: difficult; PAGE: 9; OBJECTIVE: 4; TYPE: concept

3. Recognizing and accommodating cultural differences involves all of the following except:

a. social customs

b. ethics and laws

c. nonverbal communication

d. impact

ANSWER: d. Impact is not one of the cultural differences to consider.

DIFFICULTY: moderate; PAGE: 9; OBJECTIVE: 6; TYPE: concept

4. Communication is the process of

a. transferring knowledge.

b. listening actively.

c. sending and receiving messages.

d. writing effective messages.

ANSWER: c. Communication is the process of sending and receiving messages. Only answer “c” contains the key dynamics of communication: sending and receiving.

DIFFICULTY: moderate; PAGE: 2; OBJECTIVE: 1; TYPE: concept

5. One of the greatest challenges that communicators...