Disney Institute

Disney Institute

- The professional development and external training arm of Walt Disney Company.

- One of the most recognized names in the world of professional development over the last 25 years

- Provide a broad portfolio of learning experiences and consultation to leaders around the world

- Disney’s consultation program content based on five key business practices:

1. Leadership:

Using proven philosophies to exhibit values and behaviors that generate exceptional results by:

* Establishing a vision for leadership future of organizations.

* Aligning the organizational processes and procedures with the personal and organizational values

*  Transmitting values and vision to all members of the organization.

2. Selection, training, and engagement:

Constructing a supportive environment that enables employees to deliver exceptional service by:

* Relying on desired employee behaviors in shaping the organization’s culture

* Providing genuine care for employees including employee recognition, lifestyle support, and eliminating workplace struggles.

3. Customer experience:

Understanding the needs of the guests and arranging experiences that consistently exceeds guest expectations by:

* Shaping organizational culture that facilitates consistent delivery of quality service.

* Designing standards for quality service to raise customers’ satisfaction level

* Designing settings and processes including employees engagement in order to facilitate the delivering of quality service

4. Brand loyalty:

Establishing life-long relationships with consumers by:

* Broadening organizations’ products and services to foster repeat business.

* Keeping a competitive advantage for organizations.

5.creativity and innovation:

Construct culture of creativity and delivering innovative products and services by:

* Using organizational identity to encourage and enable creative decision-making

* Structuring systems that bring...