External Conflict Management Processes

External Conflict Management Processes 1

External Conflict Management Processes

MBA 561: Conflict Management

Assignment 6.2

Reshonda Tillman

Jones International University

August 16, 2014

External Conflict Management Processes 2

Conflict is one of many issues found in any organization, including healthcare organizations where constant human interaction occurs. The potential for conflict to arise in a healthcare setting is considerably higher due to the complex and frequent interactions among the nurses, doctors and other employees and the variety of roles they play. Specialization and organizational hierarchy often add to the territorial conflicts in the healthcare setting. The sources of group conflict among hospital nurses and health care personnel include authority positions and hierarchy in inhibit the ability to work as a team, interpersonal relationship skills, and the expectations of performing in various roles at various levels (Kleinman 2004).

One of the first steps for the effective management of group conflict would be the recognition of conflict and its sources from the viewpoints of the healthcare worker and then understanding how to moderate and control them according to those viewpoints (Bartol 2001). Once the conflict and its source are identified, addressing the conflict would be instrumental in enhancing professional development and reducing the conflict within the group. The use of effective external processes to resolve conflicts within an organization can contribute Conflict is one of many issues found in any organization, including healthcare organizations where constant human interaction occurs. The potential for conflict to arise in a healthcare setting is considerably higher due to the complex and frequent interactions among the nurses, doctors and other employees and the variety of roles they play. Specialization and organizational hierarchy often add to the territorial conflicts in the healthcare setting. The...