Hotel Daily Report

Team: Frank and Tytisha

Date: 9/19/2015

Shift: a.m

Start:

Arrivals: 52

Departures: 57

Occupancy: 94 %

VD Rooms: 4

End:

Arrivals: 36

Departures: 3

Occupancy: 94.9 %

VD Rooms: 9

Resolved Issues:

* 801- Guest smoke detector keep beeping around 3am, guest is upset and wants a free night comp due to the noise not being able to stop.

Spoke to Guest Taxi to port Miami paid as compensation for inconvenience. (SW)

* 1204- Guest paid cash for room and taxes, refund card on file that was took for one night deposit! DONE SW

* 1020- AC would not turn off guest says the noise was keeping him up, I went up to assist and it was not shutting off. Send maintenance in the am. DONE SW

* 1004 was a room move to 1408 at check in,but 1408 showed vacant pass but was not able to move it in the system, called galaxy and they could not fix it either, 1408 is ooo but the guest registered to 1004 is in 1408. Guest check out today @ noon! DONE SW

Pending Resolution: (CC declined, maintenance issues, etc…):

Notes:

* Orlando, Luis- Comp parking for the rest of his stay.

* We do not have individual razors yet, order has been placed. Please do not offer to guest until further notice

* Ms. Wyman left 3 dress shirts for a Giorgio Rapicavoli that he should be picking up today. It is in the luggage closet.

* Kim, Sam missed his flight will arrive tomorrow 9/19 at 9:23am gst would like to be pre check-in

* Carlos Colmenares is going to pick up a pair of glasses at the front desk; they’re in the drawer.

LOGICAL LOG NUMBER: Back up failed

Stay-overs 9/18:

913

1213

1418

1413

719

1319

1106

713

Room Moves:

* 1119 – 1001

* 717-707

* 1004-1408

Pre Check in:

1212 c/o

816 prepaid let run.

718 prepaid let run.

One Night Deposit:

Room 1204 #123877 – Shigonov, Rashid

Room 1004 #120804 – Brown, Sandra

Room 1102 #124594 – Carlough, Susan

Room 808 #122048 – Mr. Cohen, Jermaine

Walk-in...