Case Study

Question 1.There are a number of symptoms within Cincinnati Super Subs that would suggest that employee engagement is challenged. In the past 18 months, the company had experienced below-average results for the bottom line, in violation of store policy, low morale, high employee turnover and an increase of waste products. Management bonuses and profit ratio with respect to the two members of the product wasted and the management team did not receive bonuses in the past five months. This allowed the management team to implement tougher and more stringent conditions for employees. Employees often helped themselves, to give the product does not seem to have any negative consequences. Team leader was not easy to waste or unauthorized employees dietary management, so as not to affect employees. Finally, the current staff was frustrating and not recommended for Cincinnati super submarine as a good place to work. In addition to the challenge of retaining experienced team members, management was also difficult to recruit new team members.

Question 2. From the management team, there are insufficient staff supervision and participation. Managers do not encourage work at the front, assistant manager also limited interaction front desk. It does not seem to manage employee goal setting. Goal Setting clarify the role of cognitive and motivating employees through the establishment of objective performance indicators. Interactive, role management and staff do not know the definition of management policies and stern limited between management and employees to influence the behavior of employees have led to the company's failure.

Question 3. Based on the direction of the management by the Corporation no opportunity to participate in behavioral modeling. Management must have access to and the staff at the front. People learn not only by observing others, and these behaviors through imitation and practice. Suppose manager actually modeling best practice behavior, employees can learn...