Principles & Practices of Management 240

1, D 2, A 3, B 4, D 5, A

6, A 7, B 8, C 9, C 10, D

For each of the following ten sub-questions, select the best answer. Each correct answer is worth two marks.

1 Basket Maker uses phone surveys to gather customer feedback about service and quality. This is an example of the management function of ________.

A planning

B leading

C organizing

D controlling

2 Paul Chan is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his ________.

A conceptual skills

B technical skills

C human skills

D controlling skills

3 Which of the following is not an example of a constituency that makes up the specific environment?

A customers

B socio-cultural factors

C suppliers

D competitors4 Which of these is a major criticism of scientific management?

A It ignored the impact of compensation on performance.

B It overemphasized individual differences.

C It overemphasized the intelligence of workers.

D It ignored the social context of work.

5 Bierderlack has a policy stating that more than three absences in a six-month period shall result in a suspension. Erin, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of ________.

A a programmed decision

B a nonprogrammed decision

C an insignificant decision

D poor management

6 Kari is a manager at MySize Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Kari’s situation is most consistent with which of the following concepts?

A bounded rationality

B the classical model of decision making

C brainstorming

D scientific management

7 Which of the following is an example of a procedure?

A Without exception, all employees in customer-facing roles must be formally attired at all times.

B Before going on a...