Motif India Limited

Motif, Inc. Case Study - Human Resource Management Implementing best practices

Motif, Inc. Case Study - Human Resource Management Implementing best practices

The BPO industry and the Human Resource challenge in India

The Business Process Outsourcing industry is one of the fastest growing industries in India – growing at a rate of almost 40% year on year. While, this presents an excellent employment opportunity, it also brings its unique set of challenges. Some of these challenges are:

• Recruiting the right talent – huge demand supply imbalance

• Retaining employees due to

o monotonous nature of the work

o odd working hours

o competition poaching trained talent within the industry

• Rising cost of labor and employee expectations

Motif’s HR practices

To meet the above challenges, Motif has implemented various HR best practices. Motif has created an open and transparent work culture reflective of the US work environment where respect for every employee, open door policy, constructive debates and ideas are at the core of HR practices. Motif also practices a ‘Work hard Party hard’ culture and has regularly scheduled company events along with monthly performance awards. Motif encourages every employee to think out of the box and has rewarded employees for their contribution towards the development of innovative tools and process reengineering methodologies. This has been the guiding force that has fostered growth and satisfaction among employees.

Motif has incorporated HR best practices in:

Recruitment

Motif is an equal opportunity employer. A rigorous selection and pre-employment screening process has been established which helps bring in the best talent available to provide competitive advantage to its clients. Employees are provided a clear understanding of Motif’s standards of productivity, quality, and conduct which has increased efficiency, facilitated compliance with company policies and procedures, improved job satisfaction and has...