Icall

In Singapore, All taxi companies are controlled by Singapore government and based on vehicle-leasing model which the taxi drivers have to rent cars form taxi companies, this can prevent taxi driver to leave the company, then while the number of cab drivers increasing, the efficiency of using iCall are become more realistic for both customers and drivers. While there are many drivers with iCall system around the town, the customers will get quick-response serving and gain trustiness of iCall serving quality, and then re-use the system again. For the drivers, while iCall become popular among clients, Drivers will be satisfied with using iCall also.

The drivers will recognize the value of investing for iCall that generate a high level of customers satisfaction. On the other hand, generate more revenue. Consequently, the driver who had not used iCall would see the importance of having iCall. This is the reason why Comfort Taxi was able to attract a lot of iCall adoption within only two years.

Another reason for the high amount of adoption for iCall in Singapore might be as stated in the first paragraph, all taxi company are controlled by the government. This can ensure the taxi drivers about the efficiency of the new system. Many drivers did not hesitate to have it.

In Taiwan, before having iCall system taxi seems already has their own management problems and government regulations problem for recruiting the taxi drivers. Any individual car driver can become a taxi driver by himself without being a member of any taxi company. In addition, all taxi are run by the private both individual and company. So do not have any guarantees for the efficiency of the new system.

From Taiwanese taxi drivers point of view, for individual reason, many of them feel that iCall system is unfair and useless. Unfortunately for some drivers, they complain that other drivers were given more jobs than they got by iCall. In addition, some drivers lie about their locations to gain...