Conflict is nothing but difference in opinion between two or more people. Conflicts can arise any where i.e. at workplace between co-workers, at home with your spouse, kids or parents and at school with professors, friends and fellow students. Whatever the reason for a conflict it is very important that things don’t get bad and can be handled either mutually between the two parties or by intervention from some outsider.
Whenever I have a conflict with my manager or my colleagues at work I try to be as calm as I can and try not to argue as I feel that arguing can make things worse. It is very important to listen attentively to what the other person has to say before I come to any conclusion. I also always try to analyze and think with a cool mind whether what the other person is saying is correct or wrong. But for me to think of the other persons view it is very important to be calm if I am angry it is hard for me to listen or understand what the other person is trying to say. When I am angry whatever the other person says it always seems wrong so if I think I am not in a position to listen with an open mind, I tell the other person that right now I am not in the right frame of mind so let us talk in a little bit when I am a little calm. I feel if I have a little time for myself then the anger in me cools down and it is easier for me to listen to the other person’s opinion. Also when listening to the other person it is important to nod in agreement to the other persons views. After listening to whatever the other person had to say if I feel that what I was thinking or trying to do was incorrect I immediately apologize and accept my mistake. Accepting one’s mistake is very important to gracefully resolve any conflict or else it will leave a bad taste in mine as well as the other persons mind and it will be hard to work in an unhappy environment. If the other person seems to be in anger before I explain or try to make my point I always try to tell the other person...
