Organizational Behavior

PBL REPORT

ORGANIZATIONAL BEHAVIOR

TASK 1 : Charles’ Challenge as a New Supervisor

STEP I :

Kind of task : Problem task

Difficult words :

* Subordinates : person who work under another’s authority

* Absenteeism : habitual absense from work/ not present at the office

* Job involvement : taking a part of job

* Performance : the act, art of performing

* Behavior : manner of behaving or conduct oneself

* Attitude : related with opinion, feeling, intention

* Supervisor : person who manage people, first line manager

STEP II :

Define the main problem :

1. How to change the attitude and behavior of his employees?

STEP III & IV :

Analyze the problem

Method : Brainstorming

Define the analyze :

1. The behavior and attitude of salesmen is bad.

2. The absenteeism is very high.

3. Their job involvements and performances are very low.

4. The manager is new.

STEP V :

Formulate the Learning Objectives

After having completed the task, the students are able to :

1. Identify a number of theories in Organizational Behavior, and be able to apply those theories to this task.

2. Recognize the influence of Organizational Behavior in job performances.

3. Identify the recruitment of the effective manager.

STEP VI :

The solution of the problems :

Managers need to develop their interpersonal skill if they are going to be effective in their jobs. Organizational Behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization, and then it applies that knowledge to make organizations work more effectively. Specifically, Organizational Behavior focuses on how to improve productivity; reduce absenteeism, turnover, and deviant workplace behavior; and increase job satisfaction.

In our first PBL Task, we learned that Sinar Mas Corporation’s employees have high absenteeism , low job involvements, always complain frequently and have low...