Communication Paper

Communication Theory Paper

Natasha Scott

University of Phoenix

HSC/320

Health Care Communication Strategies

Tracey Collins

October 17, 2011

Abstract

Within this paper I will discuss how communication has been utilized with an organization that I was a part of. I will also share how the differences in gender and culture affected the process of communication with coworkers, managers, and even patients. The organization that I will be focusing on is called Lakeside Behavioral Center, which is located in Orlando, Florida. I was a certified pharmacy technician and interacted with various people on a daily basis. With that being said communication and how it was applied and to whom it was used with made an impact.

Communication Theory Paper

The definition of communication is “the process of understanding and sharing meaning” (Du Pre, 2005). Therefore communication plays a major role in how we live our day to day lives, especially with in the work field. I would say that within the health care field it is even more different than just the regular work field. In the health care field communication is the way an individual(s) seek and process information on health care (Du Pre, 2005). Communication here is very sensitive and limitations need to be known.

My experience with communication within the health care field has been through a behavioral center called Lakeside Behavioral or Lakeside Alternatives, which is located in Orlando, Florida. This facility is fairly large and it has several departments; the unit (adult and children) where patients are and they receive daily medical attention, the clinic (adult and children) where they receive out patient care, and the pharmacy in which prescriptions are filled for both patients whether they are inpatient or outpatient.

While working in such a sensitive environment, the way we communicate has to be taken into consideration more times than others. The reason for me saying this is because of the type of...