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CHAPTER

1 Introduction

to Operations

Management

2 Competitiveness, Strategy, and

Productivity

3 Forecasting

4 Product and Service Design

5 Strategic Capacity Planning for

Products and Services

6 Process Selection and Facility

Layout

7 Work Design and Measurement

8 Location Planning and Analysis

9 Management of Quality

10 Quality Control

11 Aggregate Planning and Master

Scheduling

12 MRP and ERP

13 Inventory Management

14 JIT and Lean Operations

15 Supply Chain Management

16 Scheduling

17 Project Management

18 Management of Waiting Lines

19 Linear Programming

Introduction to

Operations

Management

CHAPTER OUTLINE

Introduction, 4

The Historical Evolution of Operations

Management, 21

The Industrial Revolution, 21

Production of Goods versus Delivery of

Services, 7

Scientific Management, 21

The Human Relations Movement, 23

Process Management, 9

Decision Models and Management

Science, 24

Managing a Process to Meet Demand, 10

Process Variation, 10

The Scope of Operations Management, 11

Why Learn about Operations

Management?, 14

Career Opportunities and Professional

Societies, 17

The Influence of Japanese

Manufacturers, 24

Operations Today, 24

Key Issues for Today’s Business

Operations 27

Environmental Concerns 28

Operations Management and Decision

Making, 17

Ethical Conduct 29

The Need to Manage the Supply Chain, 30

Models, 18

Quantitative Approaches, 19

Performance Metrics, 19

Analysis of Trade-Offs, 19

Degree of Customization, 20

Elements of Supply Chain Management, 32

Operations Tour: Wegmans Food

Markets, 33

Case: Hazel, 38

A Systems Approach, 20

Establishing Priorities, 20

LEARNING OBJECTIVES

After completing this chapter, you

should be able to:

5

Summarize the two major

aspects of process management.

1

Define the term operations management.

6

2

Identify the three major functional areas

of organizations and describe...