Bad Experirnence

High Expectation Meets Big Disappointment

Having a good customer service is one of the keys to make a business successful. A company can have offer its customers with ways such as promotions or price discount to attract as many customers as it wants. However, unless a business can get those customers to come back, it will not be profitable for long. Good customer service is all about bring its people back and sending them away in a happy mood. Importantly, they need to leave happily enough that they will pass positive feedback about the business along to other people. Eventually, a good customer service can be a marketing foundation that brings in more people and make them its regular customers. Additionally, having a good customer service also means making a relationship with its customers.

I have been an international student since I was sixteen and travelling to new places is part of my hobbies. Yet, so far, I have not seen a business that meets up to my standard in customer services. Places such as grocery stores, or banking centers do not give me a satisfactory feeling when I leave. Most of the time, the main problem is people have to wait in line to pay for their items such a long time because there is no available cash register to process. Ridiculously, an enormous shopping place like Walmart can have up to twenty cash registers but never have I seen there are more than five people operating them. As a result, some of the customers became so upset that they actually complained to the supervisor and threatened they will never return, which is the worst punishment a customer can do to a business. To me, these customer services are not yet as bad as the time my friends and I went to travel down South of California, San Diego.

It was the week after Thanksgiving and we decided to go to San Diego, specifically Seaport Village, since we had a high expectation for a tourism city. The idea was to satisfy my curiosity about San Diego, and to see how much...