Gamestop

Gamestop is a leader in consumer electronics and video games. “Ranked 273 on the Fortune 500, GameStop is the world's largest multichannel video game retailer. GameStop's retail network and family of brands include 6,650 company-operated stores in 15 countries worldwide and online at www.GameStop.com. The network also includes: www.Kongregate.com, a leading browser-based game site; Game Informer magazine, the leading multi-platform video game publication; Spawn Labs, a streaming technology company; and a digital PC game distribution platform available at www.GameStop.com/PC. (Gamestop)” They have built a brand on great customer service, wonderful deals, and a used game trade in program that is rivaled by others in its industry. Gamestop offers many of these services online as well as in store. Since customers make their brand, they put emphasis on a great customer service via interactions with their ecommerce team. Gamestop says this about how they view their customers: “GameStop is committed to delivering great games to customers, regardless of how and where they play. Whether you game on the go with a mobile device or spend hours console gaming with your guild, GameStop is the number one multichannel video game choice. (Gamestop)” When it comes to dealing with customers, Gamestop has a few different mediums for them to use. They offer their customers a Help Center which has FAQ and problem solving techniques. They also offer information on bulk ordering, Store Pickups, and international ordering for people in the military and not in the lower 48 states. This help center answers many questions that often stops a customer from having to contact the company even though they can if they want. Gamestop also lets their customers contact them with problems, concerns and suggestions. They offer emails support as well as mail and telephone services.

Beyond the customer service, customers are greeted with a great user interface on the main retailer’s website. This...