Pd1 Rat1

1: a crucial step in finding workable solution for real problem is ?

a: develeping problem solutions

b: determining if there is one or multiple choice

c: deciding problem defination

d: highlighting problem system

2:The most important outcomr from using a problem solving heuristic is ?

a:alternative solution pathways are eliminated

b:the main problem is investigated and solved

c:error free solutions are provided

d:exploring alternative solution pathways

3:What character trait is most important in effective problem solvers ?

a: reflective analysis

b: change and adapt

c: quiet and methedical

d: never give in

4: Tyson(1998)suggest that when you working inteam individuals that protect their values and beliefs over team can.

a: generate creative ideas

b: create team conflict

c: generate good solutions

d: create conflict

5:Fogler(2008) suggests that an important step in elicting information in problem sovling is seeking advice from the .....experts who are closely associated with the problem situtation that is called

a: asking Fred

b: asking Sam

c: asking Tran

d: asking Jerge

6:Throught negotiation withing a problem sovling approach often creates

a: when to lose outcome to all parties

b: when to win outcome to all parties

c: when to win to most of parties

d: satisfying outcomes to most of parties

7.Fogler(2008) suggests that Multi-voting is a good way to make team decision. Multi-voting requires

a:successive rounds of 3.2&1 voting

b:successive rounds of card voting

c:e rounds of voting

d:successive rounds of perferred options

8.Which of the following statements best describes team conflict.

a:positive and instructional

b:necessary and manageable

c:necessary but unmanageable

d:could be good or bad

9:Tyson(1998) suggest that preparation, confrontation, listening and collaboration are steps in?

a:consultation

b:mediation

c:team therapy

d:conflict resolution

10:Tyson(1998) proposes a general model...