Baderman Island

Intro

The Boardman Management Group and Baderman Island has three hotels that were constructed independently over the years and the market segments differ from one another. The baderman island resort was founded in1994 and later became open to the public. These hotels are the Tenny, Badermen Main Hotel and the Melancon Convention Center and Hotel They each have its own form of entertainment and other activities. The Baderman Island hotels are located right off the ocean and have some of the most beautiful oceanfront views. Guest can go shopping, touring the galleries, enjoying spa treatment or just hanging out enjoying the island nature. The management values their guest opinion so they offered a blog site to get feedback on how guest enjoyed their visit or suggestion on how to make it better and this blog also allows them to improve on customer satisfaction.

Conclusion

Over the years we have seen the how guest service has evolve to what it is today and what kind of impact it could make on an organization. Because of this guest does not expect to be satisfied they want to guest service to exceed their expectation and doing this is not easy. Guest service has to know what is expected from the different guest and their role in providing these services. The Baderman Island discussing showed the role of the guest services as well as similarities and differences of these roles at the three hotels. The techniques discussed used to increase overall guest experience can have it positives or negatives but with the proper plan and the correct execution of the plans Baderman Island can make a impact with its revised guest service. This training guide will be used by all personnel of the Baderman Island Resort to improve guest services.

Reference is the same