Letter of Enquiry

Oct 10 2014 Ms Dora Au Senior Human Resources Officer Wing Hang Property Management Ltd 23/F Wing Hang Centre 88 Bernard Road Tsim Sha Tsui Kowloon Dear Ms Au Residents’ Survey and Consent to Conduct Interview Thank you for the two documents provided by Miss Patti Yuen of your department. They have been well received. To better apprehend the communication practices and norms, I am writing to seek your assistance in providing the most recent residents’ survey and your approval for us to conduct a brief interview with your Real Estates management officers. For the residents’ survey, we will focus on feedbacks that give us an insight on the barriers your staff might have encountered in communication, inter-department collaboration, leadership and management. Elusive pitfalls in current norms could be anticipated through secondary research on these documents. Through face-to-face interview, more comprehensive and in-depth information could be collected first hand. Not only will it help us identify the core problem, but also develop a bond between your staff and our trainers that is conducive to building mutual trust and learning effectively. It would be much appreciated if you could briefly scan through the documents and pass us the relevant ones. Since the interview would involve two levels of management officers, we suggest arranging one interview session for each level. May we solicit your help in checking the availability of your staff? After collecting all the needed information, please kindly allow 2 weeks for us to design a tailor-made program for your perusal. Please be assured that all information received will be kept strictly confidential. I can be directly reached at 2678 1333 or dcheong@excel.com Thank you for your help and I look forward to hearing from you soon. Yours sincerely

Dora

Dora Cheong (Ms) Management Trainee