Management Interview Hcs 413

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Management Interview

Shalene Bolton

University of Phoenix

January 18, 2010

Management Interview

Every organization, small or large, has a remarkably unique design. Differences vary from the rendered services, interdependencies, coordination among all members, communication, to the quality of provided services. Here is a glimpse into the inner operations of a small physician’s office in a rural town. Dr. Hoellrich is a colorectal surgeon in the small town of Grants Pass, Oregon. He also has a small solo practice, specializing in proctology that consists of a whopping total of four employees. Kristie King is the manager; Denise is the front office representative; Rita is the nurse; and Dr. Robert Hoellrich. Since the practice does not have numerous individuals with completely different view the vision is profound among everyone and the coordination and communication of each staff member is exceptional. The atmosphere at Dr. Hoellrich’s office is much like a family because they take part in many activities together outside of the office. They actively listen to each other and always address any conflict promptly with care.

The Vision

“We are committed to you and your medical care.  It is also our sincere desire to assist you with the financial aspect of your medical care and deliver the finest care at the most reasonable cost to our patients” (K. King, personal communication, January 12, 2010). K. King truly believes that the entire staff shares these same views and that the primary goal shared at Dr. Hoellrich’s office is to strongly encourage and educate all individuals in how to properly prevent colorectal cancer and actually follow through with the prevention process. According to K. King (personal communication, January 12, 2010) “Between 80-90% of patients are restored to normal health if the cancer is detected and treated in the earliest stages; however, the cure rate drops to 50% or less when diagnosed in later stages.” Some...