Management

http://interscience.in/IMR_Vol2Iss2/IMR_paper13.pdf

Corporate Culture http://www.ediplomat.com/np/cultural_etiquette/ce_in.htm

* Business cards are exchanged and Indians are very conscious of the protocol. Always present business cards when introduced. English is appropriate for business cards.

* Decisions are strongly influenced from the top. Usually one person makes all major decisions. Attempt to deal with the highest-level person available.

* It is considered rude to plunge into business discussions immediately. Ask about your counterpart’s family, interests, hobbies, etc. before beginning business discussions.

* Business is slow and difficult in India. Be polite, but persistent. Do not get angry if you are told something "can't be done." Instead, restate your request firmly but with a smile. Plan on several visits before you reach an agreement.

* You may be offered a sugary, milky tea, coffee or a soft drink. Don’t refuse. Note that your glass or cup may be refilled as soon as it is emptied.

* Indian counterparts may not show up for scheduled meetings. Be prepared to reschedule.

Dining and Entertainment

* Initial business entertainment is done in restaurants in prestigious hotels. Business can be discussed during meals. Allow your host to initiate business conversation.

* Never flatly refuse an invitation to a home or dinner of a business counterpart; if you can’t make it, offer a plausible excuse.

* Spouses are often included in social/business functions.

* Strict orthodox Muslims don't drink any alcohol. Most Hindus, especially women, do not consume alcohol.

* Arrive 15-30 minutes later than the stated time for a dinner party.

* At a social gathering a garland of flowers is often placed around a guest's neck. Remove it after a few minutes and carry it in your hand to show humility.

* Allow hosts to serve you. Never refuse food, but don’t feel obligated to empty your plate. Hindu hosts are...