Sample Resume Cv

Professional Profile

An enthusiastic and professional CSR who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on his own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.

Objective

Now looking to build on his extensive range of technical skills within a suitably challenging role. Keen to achieve further professional development. Opportunity to gain a competitive position in customer care, finance or administration with a bright future in a professional growing, knowledge sharing environment in reputable organization.

Education &Key Technical Skills

B.Com (2005-2006) Punjab University Lahore, Pakistan

Power Pack IT: (with MS Office, & MS Windows). Lahore, Pakistan

Call Centre trainings: MPS CALL CENTRE Lahore, Pakistan

Career Summary

As a Customer Relationship Officer (June 2008-Till Date)

MAJOR REPONSIBILITIES

• Taking inbound calls.

• Handling Customer Queries & their resolution

• Maintaining of KPI’s with high focus

• Product information to customers.

• Work on different skills (Dealer Support, Post Paid, Smart Club/ Pre Paid Group).

• Have in-depth knowledge of all kind of systems and processes.

• Have in-depth knowledge of knowledge of the ethics of the call centre industries and never been involved in any un-ethical issue in the centre.

• Responsible for the each team member to achieve all targets/KPI’s set by the department.

• Responsible for keeping the team updated in terms of...