Informal Communication

Assess importance of Informal Communication in an organization.

Informal communication refers to interchange of information unofficially and it is based on informal relations which is therefore free from all the organizational formalities. Informal communication is also called Grapevine communication which is a term for the information, gossip, rumour and speculation that flows through the set of informal structures that sustain organizations. In modern communication system, Informal communication is found to be used in a mutual supplementary way with the formal communication system. Thus, it is given most importance.

An organization cannot fully depend on one type of communication system that is the formal communication. Therefore, informal communication provides a huge boost to organizational employees. This system also proves that the workers have interest in their association by communicating among themselves and helping to promote organizational solidarity. It also provides feedback to the management which enables them to know what the subordinates think about the organization and its activities. Furthermore, such communication helps to solve various complex issues existing in any organization. For example, it opens the door for the mutual communication between superiors and subordinates thus making them interact freely which can influence their efficiency. It is also very fast and effective.

When it comes to the environment, this type of communication has a big role to play in creating a congenial working and communication atmosphere. This is because it is free from any pressure and hazard and employees can put forward their various complaints allowing superiors to deliver a prompt solution accordingly. In addition, there are many problems faced by an organization which cannot be resolved with the help of formal communication. So, with more freedom in informal communication, helps the solution of difficult problems. People who are involved in this...