Develop Operational Plan

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Category: Business and Industry

Date Submitted: 10/04/2014 10:23 PM

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Manage operational

Manage operational

Develop operational plan

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

Submit this document with any required evidence attached. See specifications below for details.

Performance objective

The candidate will demonstrate skills and knowledge required to develop operational plans in consultation with key stakeholders.

Assessment description

In response to a simulated business scenario, you will research resource requirements and develop an operational plan in consultation with relevant stakeholders. As a part of the development of your plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance with organisational requirements.


1.    Read the BBQfun simulated business information provided in Appendix 1 of this task and in the Appendices of your Student Workbook.

2.    Research resource requirements for implementation of e-commerce strategy.

3.    Arrange with your assessor to participate in two resourcing consultation role-plays.

4.    During role-plays, consult with relevant personnel to determine resourcing needs:

a.    Sales and Marketing Manager (prepare to discuss human resourcing requirements)

b.    Technology consultant (prepare to discuss physical resourcing requirements related to development of e-commerce website).

Note: During consultation, ask questions and encourage interviewee to provide information.

5.    Using appropriate word processing or project management software, develop an action plan for the implementation of the e-commerce strategy. Include:

a.    physical resourcing (all major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement

steps for each resource type)

b.    human resourcing (all major steps, e.g. recruiting, training, communication)

c.    timelines and...