Managment

a manager’s guide to

performance management

second edition the performance, management, measurement and information project

purpose

This guide summarises the key messages from the Performance Management, Measurement and Information (PMMI) project, run by the Audit Commission and the Improvement and Development Agency (IDeA). Through PMMI, we worked with councils to identify existing knowledge and good practice and provide a better understanding of performance management in local government. Our guiding principle was to help answer the question: “How do we improve performance management?” In this document, we aim to raise awareness and understanding of the subject and promote its effective use among council managers. Staff who support performance management or whose own work is performance managed will also find the guide useful. It describes an effective performance management system and the culture needed to make it work. It outlines improvements in many councils and how performance management can accelerate that improvement. This is the second edition of the Managers’ Guide to Performance Management. Our original publication covered relevant Audit Commission and IDeA publications and set out the early PMMI findings. This guide builds on the earlier version, including conclusions from our work and highlighting a range of tools, guidance and case studies developed through PMMI. using this guide You can use this guide and a companion guide for councillors as a ready reference or to support workshops and training sessions. The PMMI website mirrors the structure of this document and gives easy access to presentations, additional information, government guidance, tools and checklists. For example, if we refer to guidance or a government document, you can use the website to download it or find a link to the original source document. >>You can visit the PMMI website at www.idea.gov.uk/performance

a manager’s guide to performance management

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