Emotions and Moods

1. What is the difference between emotions and moods? What are the basic emotions and moods?

Ans. Duration: Emotions are very brief( seconds or minutes). Moods last longer than emotions( hours or days).

Orientation: Emotions are action oriented. Moods are cognitive in nature.

Causation: Emotions are caused by specific events. Cause of mood is often general and unclear.

Expression : Emotions are accompanied by distinct facial expressions.Moods are generally not indicated by distinct expressions.

Dimension: Emotions are specific and numerous in nature. Moods have only two dimensions i.e positive effect or a negative effect.

Basic set of emotions are Happiness, Anger, sadness, fear, surprise, disgust,

2. Are emotions irrational? What functions do they serve?

Ans. Emotions are rational- decisions may be made on thinking and feelings.

Following are the functions that emotions serve:

1. Positive affect: A mood dimensions that consists of specific positive emotions such as excitement, self- assurance, and cheerfulness at the high end and boredom, sluggishness and tiredness at the low end.

2. Negative affect: A mood dimensions that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquillity and poise at the low end.

3. Positive offset: The tendency of most individuals to experience a mildly positive mood at zero input( when nothing in particular is going on)

4. Evolutionary Psychology: An area of inquiry which argues that we must experience the emotions we do because they serve a purpose.

3. What are the sources of emotions and moods?

Ans.

Personality

Day and time of the week

Weather- illusory correlation

Stress

Social activities

Sleep

Exercise

Age

Gender

4. What impact does emotional labor have on employees.

Ans.

Emotional labor is when an employee expresses organizationally desired emotions during interpersonal transactions. Originally developed in relation to service jobs, but now seems to...