Assignment from Hrdv

HRDV 5630 Week 8 Assignment

1. Answer review questions:

        Chapter 13 - Question #1 and #3

#1. Total quality management (TQM) is a widely used quality and productivity intervention. Under TQM, organization members commit to continuous improvement in meeting or exceeding customer expectations (Brown, pg.341). TQM involves all areas of an organization. It helps with the development of customer-oriented, flexible, and responding to change needs. The top management should be involved in the culture change of the organization under TQM.

#3. The characteristics of self- managed work teams are (Brown pg. 350);

The structure of the organization or work site is based on team concepts.

There is an egalitarian culture and a noticeable lack of status symbols.

A work team has a physical site.

The number of people in a team is kept as small as possible.

Work teams order material and equipment.

Team members have a sense of vision for their team and their organization.

There is strong partnership between team members and management.

There is a diversity in the members of a team.

Information of all types in openly shared.

Team members should be skilled and knowledgeable in their areas.

Training, and especially cross-training, is a major requirement of self-managed work teams.

Team members are knowledgeable of customers, competitors, and suppliers.

Results are tied to compensation and recognition.

        Chapter 14- Questions #2 and # 3

#2. The reasons for successful and unsuccessful change programs are that the program did not measure up like it should.

#3. Managers can develop an organizational culture that encourages an HPS or a learning organization by leading by example. The managers must be will to get out there and do the job and show employees how to be a part of the team. The must show their commitment to HPS or learning organization.

2, Complete the OD Skills Simulation 16.1: OD Consultant Behavior Profile II. ...