Business Process Change for Walmart

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GB560 Designing, Improving and Implementing Processes

Session # 06

Michael Robinson

Kaplan University



Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement.

The organization I have chosen to work with is Walmart. Walmart is a mega retail store, and is the largest retail grocery store in the United States. Walmart is positioned globally in countries such as China, Germany, and Mexico. Walmart is known as the largest employer with having employees over 1.2 million and generates the most revenue (Walmart Stores Inc, n.d.). Walmart is dedicated at providing customers with products they need at affordable prices. Walmart believes that if consumers will be dedicated customers if they save money and are able to buy more for their dollar; in other words, Walmart purports to give customers more buying power. Walmart has a unique supply chain and sales process that contributes to its success at offering customers lower prices. Walmart sells mass volumes of certain products and as a result is able to negotiate special contracts with suppliers and ascertain a lower bid; therefore, Walmart is able to pass on these saving to its customers with lower prices (Walmart Stores Inc, n.d.). This model is only successful because consumers continue to purchase these necessary commodities consistently, and in mass volumes. Loyalty is won through this production method.

Q#2 From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace.

A business process change that Walmart...