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Date Submitted: 09/12/2011 06:20 AM

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Technological Institute of the Philippines

Aurora Blvd. , Quezon City

A Report To Human Behavioral Organization (H.B.O.)


Submitted To:

Ms. Joan Jimenez-Peñaflor

Submitted By:

Paltep, Pangilalo Christopher L.

Orias, Nobin

Camcam, Michael

Velasquez, Erickson

Table of Contents

1.)Personal conflict

1.1 Role Conflict

2.)Organizational conflict theories

2.1 Maturity-immaturity theory

3.)Conflict within groups

3.1 Negative effects of group conflicts

3.2 Results of group conflicts

4.)Conflict resolution

4.1 Counseling

5.)Strategies for Managing Group Conflicts


6.1 Personality change


Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done, and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favor. There is also conflict within individuals — between competing needs and demands — to which individuals respond in different ways.

Personal Conflict

Conflict sometimes has a destructive effect on the individuals and groups involved. At other times, however, conflict can increase the capacity of those affected to deal with problems, and therefore it can be used as a motivating force toward innovation and change. Conflict is encountered in two general forms. Personal conflict refers to an individual's inner workings and personality problems.

Many difficulties in this area are beyond the scope of management and more in...