Mgt 251

Assertiveness Expressing your thoughts and feelings while asking for what you want in an appropriate, calm, and confident manner.

Compensation A defense mechanism by which individuals attempt to relieve feelings of inadequacy or frustration by excelling in other areas.

Defense mechanisms Unconscious strategies to protect our feelings of self–worth and to avoid or reduce threatening feelings.

Denial A defense mechanism by which a person refuses to believe something that creates anxiety or frustration.

Displacement A defense mechanism by which an individual acts out anger toward a person who does not deserve it but who is a “safe” target.

Emotional intelligence Recognizing and managing our feelings and those of others.

Emotions Your feelings, impulses to act, and mind and body reactions.

Empathy Ability to understand others’ emotions and to treat them according to their emotional reactions.

Feedback Information given back to a sender that evaluates a message and states what the receiver understood.

Halo effect Process by which an individual assumes that another’s traits are all positive because one trait is positive.

Motivation Drive to achieve for achievement’s sake.

Perception Process by which you acquire mental images of your environment, organize, interpret, and give meaning to sensations or messages.

Projection A defense mechanism whereby individuals attribute unacceptable thoughts or feelings about themselves to others.

Rationalization A defense mechanism by which a person explains away a problem.

Regression A defense mechanism whereby a person retreats to an earlier, less mature behavior pattern.

Repression A defense mechanism by which an individual cannot remember an unpleasant event.

Reverse halo effect Process by which an individual assumes that another’s traits are all negative because one trait is negative.

Scapegoating A defense mechanism that relieves anxiety by blaming other persons or groups for problems....