Management

Operations management - The activities, decisions and responsibilities of managing the production and delivery of products and services. Operations function - The arrangement of resources that are devoted to the production and delivery of products and services. Operations managers - The staff of the organization who have particular responsibility for managing some or all of the resources which comprise the operation’s function. Three core functions: -the marketing (including sales) function – which is responsible for communicating the organization’s products and services to its markets in order to generate customer requests for service; -the product/service development function – which is responsible for creating new and modified products and services in order to generate future customer requests for service; -the operations function – which is responsible for fulfilling customer requests for service throughout the production and delivery of products and services.

Support functions - The functions that facilitate the working of the core functions, for example, accounting and finance, human resources, etc. In addition, there are the support functions which enable the core functions to operate effectively. These include, for example: -the accounting and finance function – which provides the information to help economic decision making and manages the financial resources of the organization; -the human resources function – which recruits and develops the organization’s staff as well as looking after their welfare. Broad definition of operations - All the activities necessary for the fulfillment of customer requests Operations decisions are the same in commercial and notfor-profit organizations Transformation process – model, model that describes operations in terms of their input resources, transforming processes and outputs of goods and services. Input resources - The transforming and transformed resources that form the input to operations.

Transformed...