Essay

Overview:

My paper will illustrate how lack of communication and non-employee engagement can cause employee dissatisfaction in the work place. The aim of this paper is to provide a major problem within my department, which involves customer service representatives, lead representatives, supervisors, managers, and most important our Spanish speaking customers. This has caused the moral in the customer service department to go down. I will conclude the paper with some suggestions to improve the communication internal and external along with some good things that are done within the company. I think if incorporated into our department, it will help boost employee engagement and increase job satisfaction.

Introduction:

I work currently employed with World Omni Financial Corp. (World Omni), headquartered in Deerfield Beach, Fla., is a diversified financial services company. It provides a broad range of financial products and services to consumers, dealers, and lenders.

Since 2004, World Omni has maintained its Standard & Poor's STRONG auto servicer rating, the highest rating possible for a consumer finance, automobile loan and lease servicer.

Initially established as the first auto finance company to provide captive financing for import vehicles in the United States, World Omni is today recognized as one of the finance industry's premier providers in the areas of indirect consumer retail and lease financing, commercial dealership financing, third-party portfolio management and servicing, remarketing services, wholesale floor plan accounting and risk management systems, and field services such as floor plan audit services and vehicle inspection services.

Why is Communication Important?

Communicating with your employee’s is very essential for a business. Top performing companies fully understand the importance of employee engagement and the magnitude that produces high performance. It has become a foundation for the way a company runs their...