Tako

A A hotel receptionist is the person or persons who work at the front desk of a hotel, greeting guests upon arrival and assisting them with any problems during their stay. A hotel receptionist may also be referred to as a desk clerk. Most hotels simply require their receptionists to have a high school diploma or equivalent, though some may have an associate's degree in an area such as business or hotel management.

In day to day work, a hotel receptionist will likely need to answer phones when potential guests call, to answer questions or take reservations. He or she will need to maintain records and possibly create and keep a filing system, and keep her work area neat because it is the first thing a guest will see upon entering the hotel. When a guest arrives, the hotel receptionist will complete the check-in process.

The receptionist should make sure the guests had a pleasant stay, and listen to any suggestions they have for improvement. Hotel receptionists need good computer skills and math skills, as well as the ability to provide good customer service.’

Answering and directing calls, setting appointments, and providing hospitality all may fall within the role of a receptionist. In many professional fields, receptionist jobs are generally the same and require little specialization. Knowing basic office skills or phone systems is often a requirement and having a professional demeanor is desirable, but other skills and preferences come with knowing the type of office or practice and how to represent it.

Ask any questions you may have; it is also a good idea to learn some information about the hotel beforehand in order to appear more informed and competent. Once you accept a job offer to become a hotel receptionist, there will generally be a brief training period. Depending on the size of the hotel and the number of other staff members, your duties may vary.