Workplace Culture and Comunication Week 1

Write down the language you would use to capture two potential values of an analysis of your own organization or of the organization you are considering as a focus for an analysis.

I’m going to do my analysis in a doctor’s office. One of the potential values I would capture in my project will be to determine ethical or unethical practices. Ethics are rules and principles, which employees shall respect and follow. I want to emphasize this value in my analysis of the organization because I am almost sure that the employees of this workplace are doing unethical practices. For example, abuse of cell phones and Internet, calling in sick when there are not, theft of time and having unfair behavior towards the patients. If these unethical practices proceed without being notice, it could cause that the patients lose their dependability on our office, and go to the competitors instead.

The other value I would pay attention is to identify effective and ineffective communication action/patterns. At a doctor’s office, it is very important that the employees have good communication skills. Identifying what is working and more importantly what is not in terms of communication actions will help to save time and money if they change their strategies. Also, to keep their patients’ records updated with the right information they most know how to communicate effectively with the patients and the doctor. If the medical assistants misunderstood what the patient or the doctor say; they can get wrong information for their records; and this can lead to medical malpractice.

You might consider possible problems you currently perceive in the organization and describe how a cultural analysis would help you better identify solutions to these problems. Or you might reflect on current changes being considered or implemented and ways a cultural analysis would help in the process of change management.

Since I don’t work at this doctor’s office and I only have been there a few times,...