Is535 Paper

Table of Contents

Proposal……………………………………………………………………….. 3

Introduction………………………………………………………………. 3

Business Problem……………………………………………………….. 3-4

Benefits of Solution……………………………………………………… 4

Business and Technological Approaches……………………………... 4-5

Focus…………..…………………………………………………………. 5

Milestone 1…………………………………………………………………… 5

Company Background…………………………………………………… 5-6

Business Issues…………………………………………………………. 6

Benefits of Solving Problem……………………………………………. 6-7

Proposed Technology Solution………………………………………… 7

Milestone 2………………………………………………………………….. 7

Detailed Technology Solution………………………………………….. 7-9

Value of this Approach…………………………………………………… 9

Accomplishing Change…..……………………………………………… 10

Milestone 3…………………………………………………………………… 10

Additional Technology Solutions…………………………………. 10-11

Additional Business Process…………………………………….. 11

Overall Recommendations……………………………………….. 11-12

Implementation……………………………………………………. 12

Conclusion………………………………………………………….. 12

References…………………………………………………………………… 13

Introduction

Let’s take a moment and visualize the daily morning routine of getting ready for a commute to work each morning. You roll over in the morning to the loud blare of your alarm clock at 6a and struggle to get out of the bed. Once you’ve gotten yourself and the kids ready and breakfast made its time to head out the door. You rush the kids to school or daycare and then it’s time for you to fight your way through rush hour traffic so that you can make it to work on time. You get to work and you are stuck to a desk and a headset taking calls and processing payments all day, you’re doing the same repetitious work for 8 hours straight. Oh what fun, now it’s time to go home and guess what? You get to fight your way back through traffic for 30 minutes, an hour or more to get back home and start this same routine all over again tomorrow. This is your daily routine for...