Performance and Management

Table Of Contents

Executive Summery 2

Introduction 3

Aim 3

Objectives 3

Limitations/scope 4

Introducing performance management 4

Measuring performace management 5

Balance scorecard 6-7

Performance appraisal 7-8

360 degrees feedback 8

Motivation 9

Job design 9-10

Pay structure 10-11

Rewarding staff 12-15

Conclusions/recommendations 16

References 17

Bibliography 18

Executive Summary

This report is about an insurance company Heidelberg Insurance Services (HIS) a British subsidiary of a German insurance company and specialise in the provision of insurance against possible future legal fees. The company in UK wants to expand into the field of employment law and intends to grow a new range of products designed to that would protect employers against the costs of legal fees, when cases against them are brought to employment tribunals.

In order for HIS to be able to specialize into the field of employment law a whole new training programme has to be designed so staff have the ample information and knowledge in order to be able to allow the business to develop into this field. Both the company and the staff are going through some issue. Staff are demotivated due to lack of commitment and have no physical contact with the rest of the employees. The policies...