Training Paper

With the merger of InterClean and EnviroTech there will be many different training and mentoring needs for the new employees. There are many different types of training and mentoring methods. Training should also be available outside of the initial on boarding training process and should include aspects such as: ethics and morality, attitude and behavior, leadership and determination, as well as skills and knowledge. Development isn’t and shouldn’t be restricted to training. Mentoring programs that are put in place in an organization should help an employee grow not only professionally but personally.

The reorganization of the sales team will have a big impact on each employee and it is important that the team be educated with the necessary tools. The new sales team will consist of members from InterClean as well as EnviroTech and training will be crucial for them to learn how to tackle the changes that are occurring. The current sales team is made up of four employees from EnviroTech. Each employee has some sales experience as well as excellent customer service experience. They are used to working in a diverse environment and working together on teams. However, they could use some training in sales and the strategies used. The remaining employees are from InterClean. They have excellent sales strategies and skills but lack in developing long-term relationships with their customers and seeing the importance of that. They are aggressive in meeting sales goals but are not used to working in a team environment. They also could use some training on customer service skills.

Training the teams on customer service skills will be the first and one of the most important aspects of the new training program. Each employee will learn how to serve their customers and hopefully will result in not only retaining current customers but gaining new customers as well. Second, training will be directed at the diversity and teamwork of the new sales team. It is important that the...