Voip

Assignment: VoIP

IT/242

20 January 2013

Assignment: VoIP

A subsidiary of an Italian manufacturing company of advanced woodworking, stone working, and glass working machinery named Biesse America has grown rapidly from 75 employees to 165 employees in one year. This company needed a more cost effective and more simply way of communicating because of the influx of employees. Biesse America works in six different offices in the U.S. and Canada and each location has a public exchange branch (PBX). The PBX is working but is causing high long distance bills and international phone bills along with extreme difficulty in setting up conference calls with multiple people. Along with the high phone bills, Biesse America experiences high travel costs for technicians to make service calls.

This company also displays poor customer service because their technicians must be on hold while on service calls to obtain any kind of information that they need. When a customer is delayed and there is a lack of production and possibly a loss of a customer. According to “Manufacturer Moves Ideas Instead of People” (2008),” In a global economy, a person’s location should not matter”, says Federico Broccoli, President and CEO of Biesse America.”

Biesse America already uses WebEx because they like the simplified way of using one vendor but Biesse America needed help in designing and installing the solution that they need. Biesse America research many companies and found their solution with Cisco Unified Communications. Biesse America decided to work with SDI Networks, which are a Cisco Premier Certified Partner. According to “Manufacturer Moves Ideas Instead of People” (2008),” SDI Networks installed a Cisco Unified Communications in the company’s Charolette, North Carolina’s headquarters.” They installed the new and improved system over one weekend and were running and operational by the next business day.

The install resulted in faster call resolution,...