Peppercon Dinning Case Study

Peppercorn Dining

Q1.

This step process involves defining organization’s problems or opportunities for development and establishing a collaborative relationship between the Organizational Development Practitioner and members of the client system about how to work on those issues. It is in this step whereby the Organization facing a problem, acknowledges that there is a problem even though they may not know it in details as to what causes it and in order to find out, the organization may approach the external consultants and enter into a contract with them in order to help in finding out the root of the problem and in this process the organizations representatives would explain to the consultants what may seem to be the problem and the consultants would apply correct measures in finding out what is the problem.

It is in this similar situation whereby the Manager (Mr Drew) of Peppercorn Dining Restaurant approached Square One Consulting for the problem the restaurant is facing, He explained that their facing a Staffing problem as, they cannot find qualified people anywhere, recruiting and retention has become a constant challenge too. However, although Drew knew there were many symptoms of a much bigger problem, he had no idea what the root of the problem was as, why the students working at Peppercorn were unhappy and why recruitment for additional student help was unsuccessful.

Actually, Peppercorn Dining is the diner on the campus of All-American University. The dynamics of the diner consists of fulltime workers, temporary workers, and student workers and previously Peppercorn used to be predominantly run by student workers, but in recent years, due to the shortage of student workers, temporary workers had to be brought in to fill the gaps and keep the diner running. There was animosity between the fulltime workers, temporary workers, and the student workers. Each section resented the other for one reason or another and the tension was only getting worse,...