Om Tutorial 1

Operations Management, 10e, Global Edition (Heizer/Render)

Chapter 1 Operations and Productivity

1) All organizations, including service firms such as banks and hospitals, have a production function.

2) Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs.

3) One reason to study operations management is because operations is a very costly part of an organization.

4) The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

5) "How much of a particular item should we have and when to order?" is within the critical decision area of managing inventory.

6) In order to have a career in operations management, one must have a degree in statistics or quantitative methods.

7) Henry Ford is known as the Father of Scientific Management.

8) Customer interaction is often high for services, but low for manufacturing processes.

9) Productivity is more difficult to improve in the service sector.

10) A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

11) Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

12) Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

13) Where should we put the facility is one of the critical decision area of process and capacity strategy.

14) One of the challenges of OM is product development has shifted from lengthy to rapid.

15) Service is often unique, production of service is usually separated from consumption.

MCQ and Fill In The Blanks Questions:

1) At Hard Rock Café, tasks that reflect operations or operations management include

A) designing meals

B) testing meals (recipes)

C) analyzing meals for the cost of ingredients

D) preparing employee...