Mis Chapter 1

Information System (IS) versus Information Technology (IT)

* IS is all the components and resources necessary to deliver information and functions to the organization

* IT is hardware, software, networking and data management

Why study Information Systems and Information Technology?

* Vital component of successful businesses

* Helps businesses expand التوسع and compete

* Businesses use IS and IT

* To improve efficiency and effectiveness كفاءة وفعالية of business processes and managerial decision making

* To increase workgroup collaboration تعاون

Business Applications expanding role over time

IS Knowledge Framework for Business Professionals

What should a Business Professional know about IS?

* Foundation Concepts: fundamental behavioral, technical, business and managerial concepts

* Information Technology: Hardware, software, networks, data management and Internet-based technology

* Business Applications: Major uses of the IS in the organization

* Development Processes: How to plan, develop and implement IS to meet business opportunities

* Management Challenges: The challenges of effectively and ethically managing IT

Types of IS

Operations Support Systems

* What are they?

* Efficiently process business transactions

* Control industrial processes

* Support communications and collaboration

* Update corporate databases

Types of Operations Support Systems

* Transaction Processing Systems

* Record and process data from business transactions

* Examples: sales processing, inventory systems, accounting systems

* Process Control Systems

* Monitor and control physical processes

* Example: in a petroleum refinery تكرير use sensors to monitor chemical processes

* Enterprise Collaboration Systems

* Enhance team and work group communications

* Examples: e-mail, video conferencing...