Bam 411 Human Resource Management Unit 4 Exam

BAM 411 Human Resource Management Unit 4 Exam

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BAM 411 Human Resource Management Unit 4 Exam

1. The principles of conduct governing an individual or a group are referred to as ________.

* judgments

* ethics

* norms

* laws

2. Procedural justice refers to the ________.

* degree to which managers treat employees with dignity as opposed to abuse ordisrespect

* fairness of the process used to arrive at a decision

* manner in which managers conduct their interpersonal dealings with employees

* fairness of a decision’s result

3. The Enron debacle, “It’s not the rules but what employees feel they should do that determinesethical behavior,” is a description of ________.

* national culture

* organizational culture

* organizational climate

* organizational ethics

4. The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage,and assisting cabin attendants while in flight. This is an example of ________ to create andsustain the company’s culture.

* organizing ceremonies

* providing physical support

* using signs and symbols

* clarifying expectations

5. All of the following is a step in discipline without punishment except:

* if no further incidents purge the one-day suspension from the file

* contact others involved

* give a paid, one-day “decision-making leave”

* None of the above.

6. The most drastic step a manager can take in response to an employee offense is ________.

* dismissal

* time off without pay

* written warning

* warning documented in employee file

7. Which of the basis for dismissal is defined as the persistent failure to perform assigned dutiesor to meet prescribed standards on the job?

* misconduct

* changed requirements of job

* unsatisfactory performance

* lack of qualifications for job

8. Misconduct, one of the...