Final Paper Mgt 420

CONFIDENTIAL

BM/OCT 2008/MGT420

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

PRINCIPLES AND PRACTICE OF MANAGEMENT MGT420 OCTOBER 2008 3 HOURS

INSTRUCTIONS TO CANDIDATES 1. 2. 3. This question paper consists of seven (7) questions. Answer any five (5) questions in the Answer Booklet. Start each answer on a new page. Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) the Question Paper an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 3 printed pages

© Hak Cipta Universiti Teknologi MARA

CONFIDENTIAL

CONFIDENTIAL QUESTION 1 a)

2

BM/OCT 2008/MGT420

Work of Henry Mintzberg is widely used to explain roles that managers typically perform. He found that there were three categories; (i) interpersonal, (ii) informational and (iii) decisional. Explain the decisional roles. (10 marks) Describe the four (4) managerial functions. Give a specific example of each function from your personal experience. (10 marks)

b)

QUESTION 2 a) Standing plans are designed to deal with an organizational problems that recur frequently. By giving a specific example, explain the three (3) types of plan associated with this plan. (6 marks) You are a marketing manager of the WXY company. You had been assigned by your top management to choose the best strategy of promotion for the company's product. Therefore, by following the steps in the decision making process, explain how you make a decision. (14 marks)

b)

QUESTION 3 a) Identify the differences between wide span and tall span of management. (10 marks) b) Managers at all levels in organizations probably cannot make all the decisions that need to be made in the parts of the organization that they supervise. Therefore, they must delegate some of the authority to...