Man 3240 Organizational Bx

MAN 3240 Organizational Behavior

Chapter 9

p. 254 Elements of interpersonal

Sender and receiver these roles shift back and forth.

Transmitters – used by the sender and Receptors- used by the receiver (means available for sending and receiving messages).

p. 255 Messages – sent data and the coded symbols that give particular meaning to the data.

p. 266 Channels- means by which messages travel from sender to receiver.

p. 256 Media richness – the capacity of a communication approach to transmit cues and provide feedback

1st factor is Feedback

2nd factor is cues- stimulus, either consciously or unconsciously perceived, that results in a response by the receiver.

p. 258 Barriers to interpersonal communication: Noise, Semantics, language routins, lying, distortion, impressive management

p. 261 Communication openness- continuum ranging from closed, guarded, and defensive to open, candid, and supportive.

p. 264 Appropriate self-disclosure- any information that individuals communicate (verbally or nonverbally) about themselves to others.

p. 267 Nonverbal cues- process of sending “wordless” messages by means such as facial expressions, gestures, postures, emotional tones of voice, grooming, clothing, colors, and use or type of space.

Types of personal nonverbal cues- Proximity, Expressions, Relative orientation, Contact, Eyes, Individual gestures, Voice, Existence (PERCEIVE)

Chapter 10

p. 290 Leaders use of power- Legitimate power, reward power, coercive power, referent power, and expert power

p. 291 Legitimate power- individuals ability to influence others bx bc of the persons formal position in the org.

reward power- individuals ability to influence others bx by providing them with valued things

p. 292 coercive power- individuals ability to influence others bx by punishing them

referent power- influence others bc they respect, admire, or like the person

expert power- influence others bx bc of recognized competencies, talents, or specialized...